Spa Etiquette & Policies

Arrivals
Treatments are carefully planned to accommodate each and every guest. In a spirit of mutual respect, we kindly request that you arrive on time. Check-in time is a minimum of 15 minutes prior to the start of your treatment. Facilities include steam room, whirlpools, heated outdoor pool, and fitness center, so be sure to allow yourself time to enjoy all that we have to offer either before or after your treatment. Late arrivals will be finished within the scheduled treatment time while the fee will remain unchanged.

Cancellations
Please allow at least 24 hours notice for cancellation to avoid being charged in full. If we are able to re-book your appointment time with another guest, the cancellation fee will be waived. A rescheduling fee of $45 will apply to treatments changed within the 24-hour period. No shows are charged at full treatment rate. Group cancellation policy differs; please inquire with your group coordinator.

Children
Young adults over the age of 14 are welcome to visit the fitness center. Children under 18 are welcome at the spa accompanied by an adult legal guardian.

Etiquette
Our spa environment is one of tranquility and relaxation. In consideration to other spa guests, please switch off cell phones and, if at all possible, do not bring phones to the spa. The spa is a non-smoking zone. And, we ask that voices are kept subdued.

Health
Please assist us by informing us of any health issues, allergies or injuries that may make the treatment you have chosen unsuitable. We will be happy to advise safer alternatives.

Special Requests
Please inform us if you have a preference for a specific technician or a male or female technician. We will do our best to accommodate your request based on availability although it cannot be guaranteed. Our trained professionals properly drape you throughout your service. During your spa experience please let your technician know if you would like adjustments to the lighting, music, temperature, pressure or technique. This is your time so please let us know how we can make it most comfortable for you.

In-suite Treatments
The spa offers in-suite massages. A surcharge of $25 per therapist will apply for any in-suite treatment.

Jewelry
We recommend that no jewelry be worn to the spa. Management accepts no responsibility for the loss of valuables brought onto the spa premises.

Pregnancy
We have specially designed treatments for expectant mothers in their 2nd and 3rd trimester. Please allow us to assist you in selecting suitable treatments for this special time. We advise you to consult with your physician prior to booking.

Spa Amenities
Upon spa check-in, you will be issued a locker and supplied a robe and sandals for use during your visit. You will also find ample soft cotton towels throughout the spa area. Additional spa amenities are available.

Spa & Fitness Facilities
All guests have complimentary access to the resort’s state-of-the-art fitness facilities and locker rooms. Facilities include men’s and women’s locker rooms, whirlpool, steam and outdoor heated pool. We recommend scheduling spa treatments & private fitness sessions well in advance to ensure availability and preferred appointment times. Please call to confirm current hours of operation.